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UAE’s best conceirge revealed at 63rd Les Clefs D’or UICH

Dubai’s Department of Tourism and Commerce Marketing, or Dubai Tourism, presented the ‘UAE Concierge of the Year’ award to Harsha Mannapperuma, a concierge at Jumeirah Emirates Towers, during the closing ceremony gala of the 63rd Les Clefs d’Or UICH International Congress.

Selected from over 147 nominees from 49 participating Dubai-based hotels, Mannapperuma accepted the coveted award from Ibrahim Yaqoot, Executive Director, Corporate Support Division at Dubai Tourism, during the event in Dubai.

The decision-making process was a long one, with contestants marked on their performance during mystery shopping sessions, in addition to an extensive quiz to test their knowledge. After passing the preliminary stages, finalists had to prepare a presentation for an independent jury of international concierge experts.

Ibrahim Yaqoot, executive director – Corporate Support Division at Dubai Tourism, said: “The value of an exceptional concierge is something we prize greatly, and we congratulate both Harsha and all the other winners tonight for being shining examples of the great hospitality offered to visitors in Dubai. We are proud to have hosted these professionals in our city, while also showcasing various aspects of Dubai that cement its position as a leading tourist destination.”

Winners of the competition’s other categories include: Edmund Jao from The Address Dubai Mall for First Class Customer Care; Brian Tevez from Jumeirah Mina A’salam for Outstanding Knowledge of Culture & Heritage; Ela Lanzanas rom Fairmont Dubai for Outstanding Knowledge of Attractions & Events; and Loek Marlonov from Jumeirah Beach Hotel for Outstanding Knowledge of Shopping in Dubai. The winners list was rounded up by Special Jury Award winner Maria Christina Espiritu from Atlantis, the Palm, Outstanding Emirati Concierge Harib Ali Mohamed from Burj Al Arab Jumeirah and Best Head Concierge Felix Owino from Jumeirah Emirates Towers, with the team from Jumeirah Mina A’salam bagging the Best Concierge Team award.